Effective Date: 03/01/2025
At Parcel Packet, we aim to ensure customer satisfaction by delivering high-quality packaging products. This Refund Policy outlines the conditions under which refunds or replacements may be provided.
1. Eligibility for Refunds
Refunds or replacements are only applicable in the following cases:
- Defective or damaged products
- Incorrect items delivered
- Quantity mismatch from the confirmed order
2. Non-Refundable Items
We do not offer refunds for:
- Custom or made-to-order packaging (once approved and produced)
- Minor variations in color, size, or material
- Orders where the customer has provided incorrect specifications
- Change of mind after order confirmation
3. Claim Process
- Customers must report any issue within 3 days of receiving the order.
- Claims should include clear photos or proof of the issue.
- All claims are subject to review and approval by our team.
4. Refund or Replacement
- Approved claims may result in a replacement or partial/full refund.
- Refunds will be processed using the original payment method where possible.
- Processing time may take 5–10 business days after approval.
5. Delivery Issues
We are not responsible for delays or damages caused by third-party courier services. However, we will assist in resolving such issues where possible.
6. Contact Us
For refund-related requests, please contact us:
Parcel Packet
📧 Email: info@parcelpacket.com
📞 Phone: +8801742671921
🌐 Website: www.parcelpacket.com
📍 Address: House 17, Road 13, Section 6, Mirpur, Dhaka, Bangladesh
